Shipping costs and delivery information


Storing items are usually ready to ship immediately upon receipt of payment. Information that will be made on delivery times, are subject to change.

If, for technical or logistical reasons, shikpment takes place in several stages, we will of course only charge the shipping costs once.

shipping costs

In the shopping cart system you will get shown the shipping costs based on your chosen delivery address. Our shipping costs are calculated according to product weight + shipping packaging incl. filling material and sometimes according to the dimension.

XL surcharge (not for shipping within Austria)

For goods which exceed a certain size or size ratio fall once additional handling costs of the shipping company in the amount of 12,- incl. VAT. Affected products are marked with “XL-Shipping” in the product description. The surcharge will be added to the checkout in step payment in your order summary.

We ship to the following countries:

Austria, Germany, Italy *, Spain *, Estonia, Greece, Portugal, Netherlands *, Luxembourg, Denmark *, Belgium, Hungary, Czech Republic, Slovenia, Croatia, Poland, United Kingdom, Slovakia, Switzerland*, Liechtenstein, Finland *, France *, Sweden *, Lithuania, Latvia, Bulgaria, Romania, Norway*, United States of America (USA)**
Shipping to unlisted countries may be possible, but must be clarified in each case. Please contact
* Shipping costs for mainland (no islands!)

**United States of America (USA)
As a cheaper alternative, we recommend shipping via Shipito Austria account!

Shipping by UPS & DPD

When shipping by DPD or UPS you will received (depending on the country) from DPD or UPS an automatically generated e-mail containing your shipment number and a link to the tracking if you allow us to forward your e-mail address to the carrier (will be asked during the odering process). So you can track exactly the status of your delivery. Since automatically generated emails often end up in the spam folder, we recommend checking them for inbox as well.

Deliveries to non-EU countries

Our shipping costs do not include customs fee (duty). JAY PARTS is not responsible for any further costs arising from the importation of the goods. These are the responsibility of the customer.

Customs or import fees (duty/VAT) will be charged once the package reaches your country. Fees for customs clearance are at your expense. We have no control over these charges and can not predict their amount. Customs regulations vary considerably from country to country. For more information, please contact your local costoms agency.

Deliveries to non-EU countries to Jay Parts retailers

Deliveries to trading partners outside the EU are subject to a minimum order amount of € 500,- per delivery. If this should fall below the order, we must unfortunately calculate a surcharge of € 20,- . This will be shown in the order process. You can change it in this step of the order. If you have missed it anyway, you are also welcome to contact us before transferring to and modify your order accordingly. you will then receive a new order confirmation from us.